eCASE Logo

Adaptive Case Management

Every business has a class of problems or practices that require coordination of knowledge, content and people to achieve an outcome—from processing a customer request to leading an investigation or managing inventory.

Adaptive Case Management is an active approach to solving these challenges. With flexibility at its core, adaptive case management puts the power in the hands of the business user to manage processes in a nimble, collaborative way.

eCASE is our solution to Adaptive Case Management – built with the Federal government in focus, eCASE is FedRAMP and DISA Level 2 certified.

Recognized in 2016 Magic Quadrant & Critical Capabilities for BPM-Platform-Based Case Management Frameworks

Secure Cloud Solutions:
Certified SaaS
Certified PaaS

eCase’s innovation is in its configurability. Its drag-and-drop, and visual tools for configuration features, accelerate enterprise application development and implement new solutions around a wide range of workflow-driven business processes with ease. Intelligent forms come standard. Handle access to data with confidence. Output reports with ease. Cut development costs.

Case Management covers a broad range of processes

Service Request

  • Help Desk
  • Employee Relations
  • Equal Employment Opportunity Management
  • Labor Relations
  • Onboarding
  • Benefits Tracking
  • Telework
  • Micro Purchases

Incident Management

  • FOIA & Privacy Management
  • Records Request from General Public
  • Document Review
  • Document Negotiation
  • Veteran’s Records Request (contains PII)

Process to Decision

  • Create and distribute market research reports
  • Segment reports for both public and tightly-controlled release
  • Manage relationships with partners and customers online
  • Maintain impermeable firewalls between investment and research arms


  • Fraud Detection
  • Criminal Investigations
  • Security Breach
  • IG Investigations
  • Quality Testing
  • Background Investigations
  • Audit Management

Current Adopters

Click on the tabs for information

Office of Personnel ManagementNational Archives and records AdministrationSecretary of the NavyCustoms and Border ProtectionUS Department of LaborOffice of Inspector GeneralUS Department of Education

Solution: Platform

Awarded $24.1M, 5-year BPA for modernization and consolidation of legacy systems, including Federal Retirement and Correspondence

Solution: Platform

Enterprise Case Management deployment supporting modernization of mission-critical apps

Solution: Platform

Modernization of US Navy’s Medical Review Board system

Solution: Audit

Audit Planning & Tracking to further automate audit process. CBP current has Background Investigations and Correspondence deployed

Solution: Investigations

Unified Investigative Solution: Consolidation of 4 legacy systems and integrated evidence tracking

Solution: Investigations

Unified Investigative Solution: Consolidation of legacy, stove-piped systems and numerous manual processes

Solution: FOIA

Enterprise-wide deployment of FOIAXpress® to streamline FOIA request processing


Benefits of eCase


  • Customizable web-based user interface
  • Drag and drop
  • Prebuilt Intelligent forms
  • Visual tools for configuration
  • Build your own intelligent forms
  • Adaptive workflows
  • Tab system allows less scrolling
  • Link cases, people, and documents

Standard Platform Functionalities

The eCASE platform comes with everything you need to get started with. It is 508 compliant, and mobile ready. Plan, configure, and deploy to meet your organization’s needs. Reporting on the workflow function allows managers to see the ROI on enhancements and efficiencies to business processes through real-time adaptations.

eCASE-Workflow Workflow
eCASE-Reporting Reporting & Analytics
eCASE-Collaboration Collaboration
eCASE-Automation Automation & Rules
security Role-Based Security
Responsive UI Responsive UI
eCASE-Content Management Content Management
eCASE-DataIntegration Data Connectivity & Integration
eCASE-Correspondence Correspondence

Strategic Applications

Ready-built, eCase Strategic Apps for Human Resources, Investigations, Audit, Correspondence and Open Government, via FOIAXpress®—further accelerate time to value, while providing organizations greater flexibility to adapt as their processes change. eCase Strategic Apps leverage industry best practices and pre-configured capabilities to get organizations up and running faster. These intelligent business apps are built on the eCase Platform making them easy to configure to match business needs.

One Platform Many Solutions

Human Resources

Align, Engage and Empower Employees: eCase® HR offers a full range of apps to manage every step of the employee lifecycle from hire to retire. This app includes the ability to track employee and labor relation issues.


Centralize Discovery: eCase® Investigations unifies the cycle from allegation to outcome—allowing users to manage a range of inquiries from fraud to risk assessments to inspections.


Dive Deeper with eCase® Audit: eCase® Audit automates discovery to find and correct misappropriations while automating and consolidating requesting, tracking and reporting functions.

Incident Management/Correspondence

Manage Critical Communications: Manage operational communication and official correspondence with smart automation tools. Compose and send responses, documents and form letters through eCase® Correspondence.

Open Government & FOIA

Transform the Citizen Dialogue: Manage the full lifecycle of Freedom of Information Act (FOIA) and Open Records requests from initial inquiry to the delivery of documents through archival of the case.

Tagence is a value-added immixGroup reseller of the eCase platform, available open market or on immixGroup’s GSA schedule number GS-35F-0901N.

Learn More