6 Ways RPA 2021 Can Help You Succeed In The New Year
Most people have already “factory reset” their minds, prepping for 2021, and the least you can do is let them engage in more business-changing work.
Today, many companies and organizations are pushing to automate as many processes as possible. And as we step into the New Year, the last thing you want is to put your employees through mundane and repetitive tasks that may ruin the New Year’s momentum.
But in the midst of it all, operations must keep on as usual. Crucial sets of data must be captured, entered into the system, analyzed, and used to make critical business decisions. This is where Robotic Process Automation (RPA) comes in. What is it and how can it help businesses succeed?
Forbes defines RPA as the science of automating business processes and tasks that are repetitive, structured, and rule-based. The idea is to free up the workforce and assign them more value-adding business activities. The technology works by capturing data, interpreting them, triggering responses, and communicating with other systems to perform several repetitive tasks quickly and error-free.
The big question is, how can RPA 2021 help you get through the New Year? This blog covers six ways businesses can benefit by implementing RPA into their systems. So let’s get started.
Improving Customer Service
Customers are one of the most significant assets any business can possess; without them, shops would shut down within just a few days of operation. Therefore, it is paramount to meet and exceed customers’ expectations if you’re looking to succeed in this highly competitive sector. That’s true because a recent study revealed that over 90% of satisfied customers are likely to come back for more purchases, especially if the customer service was superb.
Putting this into perspective, it equally means that the same number of customers would ditch your business if they felt dissatisfied. But you can avoid this looming crisis by investing in RPA. By automating tedious, repetitive tasks, the technology creates room for your team to focus on more important things like addressing customer needs to enhance service delivery and satisfaction. Isn’t that an excellent way to kick-start a new year?
Enhancing Scalability
Did you know that people usually need 18 to 254 days to form a new habit and at least 66 days for a new behavior to become automatic? Well, the aim is to step into the New Year with boosted morale and energy. But looking at that time range, your business might miss out on a lot before finally adopting a new norm.
Good news: RPA 2021 technology is highly flexible and can enable you to scale your operations up or down to match present needs or market trends. For instance, if you’re expecting the demand for your products to peak from January, you can quickly expand your operations to satisfy all your customers. Likewise, should the demand drop in the next month or two, it would be easy to scale down without incurring additional costs or compromising customer service.
Improving Analytics
The easiest way of getting the edge over your competitors is by accurately collecting and analyzing data about aspects like efficiency, ROI, and productivity to make critical business decisions. And this is overly essential, especially now that it’s time to conduct annual audits and develop New Year’s resolutions.
With RPA, you can effortlessly access evidence-backed, accurate data that can help you make informed decisions for better operations. The analytical process doesn’t attract any cyber threat since everything is automated and highly secured. What’s more, RPA facilitates the collection of data that humans would struggle to find, let alone analyze.
Enhancing Productivity and Efficiency
Employee productivity issues are significant problems that employers deal with frequently. Did you know that a whopping 85% of employees usually don’t engage in active workplace productivity at any point in time? More so, as we look to bid 2020 bye, you can rest assured that some workers will most likely contribute to that statistic.
Luckily, you can improve workplace productivity by using robotic process automation to perform tedious and repetitive tasks while letting your employees focus on more essential duties. RPA is precisely what you need in the New Year as it is a sure deal for improving workplace efficiency by getting high volumes of tasks done faster, accurately, and tirelessly.
Saving More on Costs
We can all agree that 2020 has been one of the most challenging years for most businesses. The economic recession resulting from the effects of the coronavirus pandemic has crippled many industries in several ways. And as we move forward to 2021, lowering operational costs is the only way to keep businesses alive even as the pandemic persists.
One way to realize that change is by introducing RPA into your systems. With the ability to work 24/7 throughout the year, robots can lower operational costs by as much as 25-50% while guaranteeing continuous workflow. So instead of spending more resources hiring additional employees to perform certain tasks, you can bank on RPA technology to streamline operations without spending much.
Streamlining Operations
There’s nothing more fulfilling than wrapping up the year on a high note where every process is optimized with a clear-cut procedure for identifying and addressing operations bottlenecks. When everything is manual, it becomes tough for managers to identify underutilized resources and redistribute them accordingly.
But with robotic process automation, businesses can easily avoid costly operational errors by making evidence-based decisions and motivating the workforce with empowering tasks. Also, by performing a wide range of monotonous tasks, RPA reduces the possibility of human errors, which would typically result from boredom or loss of focus.
Over to You: Is RPA the Future of Business Operations in the New Year?
You bet it is! With more and more consumers becoming increasingly impatient and expecting instant service delivery, it’s time for businesses to switch focus to progressive technologies like robotic process automation. Adopting RPA technology is beneficial to businesses as it promises to streamline operations, reduce costs, enhance productivity, and more. So it’s safe to say that RPA is, indeed, the future of business operations. Don’t get left behind; let us help you meet your new year’s resolution by reducing errors and repetitive processes with RPA. Contact us today for more information.