Can your business afford to miss out on the benefits of RPA? According to analysts at Gartner, by 2022, 85% of large corporations will have integrated RPA into their operations.
Not integrating these robotic processes in your business would make you lose a necessary competitive edge to your competitors.
Even though robotic processing automation is not a new concept, few small businesses have adopted it.
This article will cover 7 benefits of integrating this technology into your organization.
The benefits of RPA include;
- Increment of productivity and efficiency
- Enhancement of scalability
- Improvement of analytics
- Reduction of operations risks
- Improved customer satisfaction
- Enhances accuracy and work quality
Here's a quick overview of these benefits:
1. Increase In Productivity And Efficiency
One of the major challenges that employers face is employee productivity. Studies have shown that at any one point, 85% of employees are usually actively disengaged when at work, roughly translating into a $7 trillion loss. Using robotic process automation for mundane and repetitive tasks allows your employees to focus on other more important tasks, improving your workplace efficiency.
RPA systems are able to perform repetitive tasks in a shorter time, and the best part is that they never take breaks. This means that you essentially get a worker who never gets tired and completes high-volume tasks in a timely manner.
2. Enhancement of Scalability
Most business models don't have the flexibility to adapt to new workplace demands. Studies have shown that it takes people anywhere between 18 and 254 days to form a new habit, and when employees are asked to deviate from their normal habitual tasks, they are most likely to forget.
RPA technology allows you to scale your operations up or down as required, making it easy for you to adapt to the dynamic market trends. It is programmed to make the processes scalable in the event that the scope of your operations expands or decreases. This makes it easy for you to adjust to your changing business needs without incurring extra costs.
3. Improvement of Analytics
The best way to accurately measure efficiency, productivity, and the ROI of your investment is through data insights. According to McKinsey, leaders that use data to influence their decision-making pull ahead of their competitors by 38%.
RPA gives you access to error-free data, enabling you to make insight-backed decisions. Since the analytic process is fully automated, there are few risks of data alterations, leakages, and obsolete information, giving you actionable insights. This technology is also able to collect data that would be otherwise impossible for humans, increasing your data collection scope.
The best part is that your employees can focus on more complex data, improving the quality of your analytics.
4. Reduction of Operations Risks
One of the biggest challenges of operational efficiency is the inability to identify the underperforming resources and the bottlenecks employees face in their daily operations. A study revealed that 92% of employees are more efficient when they have technology assisting them with their daily tasks. Robotic process automation eliminates costly operational mistakes by empowering the workforce and enhancing decision-making. This technology also takes over the monotonous tasks and makes them error-free, enabling your employees to focus on tasks that really matter. It is also versatile enough to perform a wide range of tasks, reducing the number of resources channeled towards them.
5. Improved Customer Satisfaction
Satisfied customers are the biggest advocates of your brand and ultimately helps with brand credibility and customer acquisition. A HubSpot study revealed that more than 90% of satisfied customers are likely to make repeat purchases especially when the company has astounding customer service.
If you're having a hard time meeting the dynamic customer demands, RPA will take over the dull, routine tasks allowing your employees to focus on great customer service. With your employees not fully engaged with these tasks, they can channel their focus on addressing the customers' needs. This is further enhanced by the quality insights from the analytics.
6. Enhanced Accuracy and Work Quality
Human error often leads to poor decision-making and costly operational mistakes. In fact, studies have shown that a whopping 80% of maintenance errors are caused by human-related factors. Robotic process automation introduces a high level of business precision that eliminates human error. This technology is reliable and consistent, improving the quality of the output. Some errors it eliminates include:
- Wrong or missing customer information
- Altered data and false analytics
- Data insecurity
Any data errors could interfere with your customer's experience, a risk that is limited with RPA. It also optimizes operations and completes mundane tasks quickly without compromising on the quality of work done.
7. Better Cost-Effectiveness
High operational costs can cripple a business, and their reduction can be a game-changer. Studies have shown that integrating robotic processes into your daily tasks can reduce your operational costs by up to 50%. Robots work for 24 hrs, 7 days a week, and 365 a year without taking a break. This means continuous workflow!
On the other hand, employees take regular breaks, can sometimes be unfocused at work, and go on annual leave. Adopting RPA technology ensures that your operations don't stop and saves you resources that would have otherwise been used to hire more employees.
Could Robotic Process Automation be the Future?
Think of all the benefits your business stands to reap from integrating this technology into your normal operations. The truth is that RPA is definitely worth the investment because not only does it free up your valuable employee's time to focus on more impactful work, it increases the speed at which you complete work. It enhances your scalability and improves your analytics, ultimately improving the decision-making process. The enhanced accuracy and work quality also improves customer satisfaction and increases cost-effectiveness.
Are you considering adopting this technology into your daily operations? Let Tagence develop an ROI analysis for your business and determine if RPA is the right choice. No strings attached, no commitments necessary...just a simple chat about your business.