RPA in Insurance: Accelerate Your Way To Client Happiness
The continued adoption of Robotic Process Automation or RPA in insurance has led to increased customer satisfaction. This software is responsible for about 70% reduction in processing time, resolving one of the biggest client complaints.
The insurance industry has a considerable number of monotonous clerical jobs, and performing these operational duties day in, day out makes the job dull. Most importantly, job boredom results in poor customer service and reduced client satisfaction.
Insurance firms use RPA to perform these mundane tasks, reserving human labor for more involving and engaging tasks. This has had a significant impact on employee motivation and profitability.
Some of the top ways that RPA is helping insurance firms improve client happiness and safety include;
- Streamlined Data Processing
- Better Service Provision
- Easy and Efficient Scalability
- Improved Compliance with Laws and Regulation
- Adoption and Incorporation of Technology
Implementing RPA in your insurance firm may be costly. However, the benefits associated with the systems outweigh the costs. Here is how you can accelerate your way towards customer satisfaction and safety through robotic process automation.
RPA in insurance can streamline data processing
Employees in the insurance sector have to collect, compare and verify data from millions of their clients. Boring and repetitive clerical work burdens 90% of workers, statistics show.
Processing data manually can be very disadvantageous for an insurance company. It takes a lot of time and money for human labor to perform the task. Additionally, manual processes are also prone to errors and mistakes that often result in undercharging or overcharging premiums.
The implementation of RPA ensures the data processing process is faster and cheaper. For instance, insurance claims are also sorted and paid more effectively.
Reduction in insurance data processing costs leads to smaller operating costs. In other words, lower operating costs, together with the elimination of errors, enable you to price your services correctly.
Better Service Provision
Continuously performing mundane and repetitive work is one of the main ways that employees get burned out. A recent study found out that about 67% of full-time employees feel exhausted at work and end up delivering substandard services to clients.
Performing insurance tasks like claims investigation and processing, regulatory reporting, and data tabulation tend to get boring after a while. Shifting to RPA will delegate these tasks to machines, allowing your employees to perform more human-specific jobs.
A happier workforce translates to delighted clients. Only allocate your employees the work that needs their creativity and innovation capabilities and leave the repetitive and monotonous jobs for RPA bots.
Easy and Efficient Scalability
The cost of hiring and firing employees in response to changes in the amount of labor needed can significantly affect your firm’s success. Employee compensation is usually the highest company cost, sometimes going up to 70% of the expenses. Fluctuations in the level of operations are likely to add to this cost.
Implementing RPA in insurance gives your firm an easy and more cost-efficient way to scale operations. The discrepancy between the actual work performed over the expected output doesn’t affect the company’s operations.
Your ability to offer exemplary services to the customer is what matters when you’re creating a competitive strategy. Robotic Process Automation enables you to maintain your level of service even after you scale down operations. This is especially true if you plan to open more branches or increase customers in the current ones.
Improved Compliance with Laws and Regulation
The insurance industry is one of the most regulated sectors with various laws and legislation set to ensure it is effectively managed. With over a trillion client’s premiums deposited with the companies, the legislation is critical in dealing with potential fraud.
Audits, both internal and external, are also frequent to keep those running the companies accountable and in line with the set rules. Strict compliance with the set laws will enable you to serve clients better by ensuring data privacy and management openness.
Using RPA ensures the audit process can be performed faster and more effectively. The machine keeps a detailed log of all processes, helping the auditor keep track of the operations. This then enables the audit team to focus on more areas in the organization’s practices, giving the clients a better picture of how the organization is run.
Adoption and Incorporation of Technology
Customer-centric technology gives insurance companies a competitive advantage over their rivals. 90% of customer relations experts agree that organizations today have to invest in such technology to survive in the market.
A company that has adopted RPA will find it easier to implement other technologies. The simplification of tasks by the system enables designers to come up with better solutions for the organization.
How Customer Satisfaction is Affected by Adopting RPA in Insurance
Adopting robotic process automation is an essential part of the growth in the insurance industry. Its implementation leads to customer satisfaction, enabling you to keep your current clients and attract new ones.
Since insurance companies deal with a lot of data, therefore, sorting through it often takes a long time. However, customers demand fast and accurate services, and RPA allows you to process this information quickly.
If your employees are satisfied, they will offer excellent service to your customers. Installing RPA systems for your firm ensures that a bot does repetitive tasks. Your employees can then focus on creative and innovative jobs. As a result, insurance companies see an increase in employee motivation.
In addition, automation helps insurance firms to expand, reduce the workforce and optimize processes at a minimal cost. This increases your scalability without straining your resources. You are also able to easily integrate more technology in the insurance firm when you are using RPA.
It’s Time to Implement RPA Tools at Your Insurance Firm
RPA is the future of the insurance industry. High competition in this sector is driving more firms to adopt this technology to achieve high levels of customer satisfaction and increase employee productivity.
If you need to adopt RPA in your Insurance firm, we can help! Get in touch with our team of experts today for a customized quote!